FAQ's

HOW DO I MAKE A PURCHASE?

Making a purchase is easy. You can browse our shop and simply select the item you wish to purchase, click ‘add to cart'. Your chosen item will appear in your shopping bag on the top right of the screen; as you continue to shop or browse. When you’re ready to place your order, select proceed to checkout. Certain items will have a ‘contact to buy’ button, if you wish to purchase this item simply click the button and fill out the details on our Sourcery page, we’ll then respond with further purchase information. If you require any assistance, please contact us at hello@theluxuryshopper.co.uk or +44 (0) 7956 049044

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We currently accept payments via credit / debit card, PayPal & bank (wire) transfer.

 

WHY ARE SOME OF YOUR ITEMS HIGHER THAN RETAIL PRICE?

Our shop is made up of a range of hand picked pieces which are typically sold out or hard to find. As a result we include a sourcing fee on the retail price. Fee’s typically range depending on the rarity of the item.

 

WHAT IF I'M LOOKING FOR AN ITEM THAT'S NOT AVAILABLE ON YOUR SITE?

If you’re looking for an item not available in our shop then our Sourcery service is made for you. We charge a fee for sourcing items on request, these fees vary depending on the time and resources required to source the item/s.

 

ARE YOUR ITEMS 100% AUTHENTIC?

All our items are 100% authentic, we typically source directly from brands or established retailers. We can provide receipt copies for your reassurance.

 

HOW MUCH IS SHIPPING, AND DO YOU SHIP WORLDWIDE?

Shipping within the UK is from £5 up to £15. Yes we do ship worldwide – please visit our delivery page to view our full rate table.

 

CAN YOU HANDLE A SHOPPING ERRAND FOR ME?

Yes, our fashion concierge service assists clients in running shopping errands, whether it be collecting an item from a store out of reach or a same day pickup and drop off service.